Ice Cream Truck FAQ

Frequently Asked Questions

What is the truck event fee?

The truck event fee covers the cost of labor, permit fees, utilities, travel time, set up, breakdown time, etc.

How & when will I be charged?

At the time of booking you will be charged for the truck event fee along with the minimum event charge (i.e. if you choose the cup and cone event for 100 ppl, you will be charged for 50 ppl – the minimum) as well as the truck event fee. After the conclusion of your event, we will send a separate invoice for the ice cream servings over the minimum that were served and any other applicable charge.

What is the cancellation policy?

You may cancel up to 10 days before your event without penalty. If you cancel between 3-9 days before your event you will forfeit the truck event booking fee. If you cancel between 1-2 days before your event you will be charged for 50% of your event total. If you cancel the day of your event you will be charged the full dollar amount of your event.

Can I change the time of my event once booked?

We will do our best to accommodate any changes that occur but at times we may not be able to based on other bookings. If you are unable to complete your booked event due to a time change request, the cancellation policy protocol will apply.

What if my event location is more than 10 miles from West Side Creamery?

Due to the high cost of labor and gas we would need to charge additional for events further than 10 miles. The exact price will be given to you at the time of booking.

How much time do I need to rent the truck for?

The minimum truck rental is for one hour. If you have 75 persons or less we should be able to serve everyone within an hour period. If you have more than 75 persons additional truck rental time will be needed. Additional truck time is billed in ½ hour increments. Exact truck rental fees will be given at the time of booking.

Is there a gratuity charge?

We do not automatically add a gratuity charge; but if you feel that your servers went above and beyond to make your event special, you will have the option to leave a gratuity when paying your invoice. Any tip left will go directly to the servers at your event.