Event Service Information

Event Service Information

• Our staff has uniforms that they wear specifically for each event.
• We provide our own insurance, food handler permits, and health permits (if required) for each event.
• We provide all napkins, spoons, cups, cones, etc. to serve at your event.
• We will bring our most popular flavors of ice cream but if you have a specific flavor request please let us know at time of booking
• We are prepared to handle most dietary requests. Please let us know beforehand if you have any specific allergy concerns. We recommend that you do NOT choose any ice cream with nuts due to people having nut allergies and the risk of cross contamination and liability.
• Please let us know if there will be anything that will make serving difficult i.e. location access, steep hills, stairs, extreme temperature conditions, rough terrain etc.
• Set up time is not included in your service time. We normally arrive 30-45 minutes early to set up and then serve for the amount of time contracted for.
• We do NOT leave un-served ice cream with you at the end of the event.
• We do NOT have “All You Can Eat” events unless all of the ice cream is pre-purchased for your event.
• We typically bring enough ice cream to serve an additional 25% of the guaranteed number of servings requested.
• West Side Creamery ice cream draws a crowd. If we are in a public area, this can cause problems. We don’t know who the invited guests are versus who’s just walking up trying to get “free” ice cream. Please provide assistance if you plan to serve in a public area. Tickets work well for these situations. We will not withhold service to your guests unless instructed to do so. Additional servings may impact your invoice.
• We need to know what YOUR policy is on serving seconds, extra scoops, and portions to go, etc. before the event. Extra scoops and second servings will count towards your minimum guaranteed number of servings and may impact your invoice. We will not withhold service to your guests unless instructed to do so.